PERSONAL DATA PROTECTION ACT 2010
This Privacy Statement states how THE KLAGAN GROUP OF HOTELS collects, stores and processes personal information in accordance with the Personal Data Protection Act 2010 (“PDPA”) and this may be extended to cover other laws of Malaysia.
At THE KLAGAN GROUP OF HOTELS, we value the trust of our guests, customers, associates and business partners and by providing your personal data to us, you are compliant to this privacy statement. We are committed to protecting your personal information and ensuring that your personal information is used only for administrative purposes.
The types of personal information we collect from you may include but not restricted to name, identification card, address, telephone number, fax number, email address, passport, gender, date of birth, nationality, race, credit card details, bank accounts details, payment details, travel information, any information necessary to fulfil special requests (e.g. food preferences). Sensitive personal data may be included for job applications and security purpose.
The purpose for us to collect, process, transfer, store and access your personal information may include as follow and not restricted to:
- Make a reservation.
- Fill in our Credit Card Authorization Forms.
- For billing purposes.
- Make payment for goods or services.
- For identification and verification purposes.
- Fill in our guest registration card upon check-in.
- For contact purpose.
- Responding to enquiry, correspondence, or feedback form.
- To provide customer service.
- Job applications.
- Fill up any of our guest survey form.
- For administrative purposes including audits, fraud monitoring and prevention.
- For Security and emergency / incident investigations.
- For the purpose of compliance with any legal, regulatory and statutory requirements.
We may disclose your personal information to a third-party data processor (bank and credit card merchant), our appointed lawyers and panel solicitors who attend to matters relating to any breach or enforcement of contracts for administrative purposes or to whom we are compelled or required to do so under the law.
Any Personal Data supplied by you will be retained as long as it is necessary and expedient for the fulfilment of any of the purposes above and pursuant to our internal policy, tax and law requirement.
Your Personal Data is stored securely in our databases and in our offices. We do not disclose any information to any third party without your permission. All information collected is for administrative purposes.
Please be informed that this Privacy Statement does not apply to any third-party websites and Applications in regard to THE KLAGAN GROUP OF HOTELS. To determine how these third-party websites and Applications (e.g., Twitter, Facebook, Instagram, Tiktok, YouTube, WhatsApp) deal with your Personal Information, you should ensure that you read their respective privacy policies.
We may amend this Privacy Statement from time to time to comply with the latest laws. Should you have any queries, concerns, or complaints in relation to this Privacy Statement, kindly email us at enquiry@theklagan.com.